Gucci Client Advisor
Join Gucci in Costa Mesa as a Client Advisor, delivering exceptional service and embodying the brand's luxury values. Competitive salary and benefits in a dynamic environment.
Overview
Gucci, a renowned leader in the luxury fashion industry, is a part of the esteemed Kering Group, which encompasses a portfolio of powerful luxury brands. As an employer, Gucci is dedicated to fostering a culture of inclusivity and innovation, encouraging employees to push the boundaries of fashion and creativity. The brand is committed to providing a dynamic and supportive environment where talent can thrive.
Role & Responsibilities
- Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
- Drive individual KPI goals by maintaining high standards of customer service and sales quality.
- Capture and utilize meaningful customer data to build relationships and personalize client development opportunities.
- Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
- Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
- Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci's visual standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven ability to exceed sales results and build lasting customer relationships.
- Excellent oral and written communication skills.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative approach.
- Ability to work in a fast-paced and dynamic environment.
- Flexibility to adapt to different customer needs.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles. Cerulean lists 50 open roles in Costa Mesa. The broader California area accounts for 356 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
The base salary range for this position is $16.90 USD to $18.00 USD per hour, with eligibility for an incentive program based on individual and organizational performance.
Benefits
The benefits package includes medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci is committed to a culture of inclusivity and accessibility, encouraging a diverse and dynamic workplace. The brand values creativity, collaboration, and continuous improvement, fostering an environment where employees are empowered to express their unique talents and contribute to the brand's legacy.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.