Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and deliver best-in-class service in store and remotely, ensuring clients feel valued from their first interaction.
• Provide personalized, client-centric service that fosters lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed their expectations through generous service.
• Recruit new clients and develop existing client relationships.
• Use in-store technology to deliver a smooth, relevant client experience.
• Collect client information and preferences throughout the client journey to personalize service.
• Enrich the client experience with insights into local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results and maximize in-store and remote selling opportunities.
• Deliver elevated client experiences through hospitality, selling skills, luxury gestures, and product rituals.
• Use natural, warm, and elevated selling techniques to drive sales while maintaining a client-centric approach.
• Recommend products suited to client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to generate selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs, and other transactions to support a positive client experience.
• Guide and inspire clients to make informed decisions and select the right products.
• Communicate openly and constructively with team members, collaborating and proposing effective solutions.
• Use Gucci and product knowledge, storytelling, and honest styling advice to help clients make informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services, and client segmentation to identify suitable solutions.
• Apply styling knowledge to recommend products that best serve clients.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventory.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information correctly.
• Help maintain product displays in accordance with Gucci visual standards.
• Maintain personal grooming in accordance with Gucci standards and policies.
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and a strong client-oriented attitude.
• High flexibility and the ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-paced, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.