Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service that makes clients feel valued from initial contact through post-purchase
• Develop a personalized, client-centric experience that fosters lasting relationships, drives repeat business, and enhances brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Recruit new clients and develop existing client base through targeted relationship management
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information to customize service and demonstrate understanding of individual preferences
• Create added value through insights on local lifestyle trends including theater, arts, and travel opportunities
• Drive individual and collective sales results by maximizing selling opportunities across in-store and remote channels
• Execute exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals
• Employ effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric approach
• Select products matched to client needs and benefits, utilizing cross-selling and upselling techniques effectively
• Promote virtual appointments and distance sales by actively recruiting clients for alternative purchasing opportunities
• Maintain a 'One-Gucci-Client' perspective across all transactions, exchanges, returns, and repairs to ensure consistent positive experiences
• Guide and inspire clients to make informed purchasing decisions aligned with their preferences and lifestyle
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients through storytelling, expert product knowledge, and honest styling advice
• Proactively attend training sessions to enhance product knowledge and selling technique proficiency
• Stay current on fashion trends, competitor offerings, campaigns, and client segmentation strategies
• Combine styling expertise with product knowledge to deliver optimal solutions for each client
• Embody Gucci's philosophy, values, and lifestyle with genuine enthusiasm and authenticity
• Participate actively in store operations including stock maintenance and inventory management
• Adhere to all company policies and procedures with focus on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to visual display excellence by maintaining products according to Gucci visual standards
• Follow company grooming standards in accordance with Gucci brand policies at all times
• Ensure optimal product levels on the sales floor in compliance with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration among colleagues
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client service orientation
• Strong communication and interpersonal skills
• Flexibility to adapt to different clients and navigate complex situations
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service setting, with a demonstrated track record of exceeding sales targets and building strong client relationships.

Education

High school diploma or equivalent; additional fashion, retail management, or luxury brand training is valued.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.