Gucci Client Advisor (Client Services)
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 6, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Client Advisor in Singapore | Luxury eCommerce customer service role managing sales, fraud prevention, and VIP client relationships.
Role & Responsibilities
- Resolve order-related issues by coordinating between clients and internal/external teams including warehouse, logistics, and repair departments
- Detect and prevent fraud through systematic monitoring and process management to maintain compliance with chargeback targets
- Manage payment issues and chargeback queries, ensuring timely recovery of losses within agreed deadlines
- Partner with Gucci Administration and Fiscal Departments to resolve payment-related performance issues
- Participate in functional testing of system enhancements and coordinate with technology teams to resolve issues before production deployment
- Initiate and monitor charge sends and payment follow-ups
- Attend pre-season product training meetings and maintain current product knowledge
- Provide exceptional online customer service through phone, email, and chat with excellent communication skills
- Manage customer cases addressing inquiries related to eCommerce products, stock availability, orders, returns, exchanges, repairs, and shipping
- Act as a fashion stylist generalist, offering styling recommendations tailored to individual client needs
- Cultivate relationships with Very Important Gucci clients (VIG) through dedicated, curated service to drive revenue growth
- Process phone orders, send payment links, and manage payment follow-up to completion
- Assist clients with order information changes, modifications, or cancellations
- Request and process stock transfers for order fulfillment
- Coordinate with shipping carriers for client returns and refund requests
- Organize fraud review meetings with payment gateway partners and monitor fraud trends
- Open and manage Kering Service tickets for client repair cases
- Cross-collaborate with other departments and DOS stores to address customer requests
- Complete administrative tasks and ensure proper distribution of documentation
Qualifications
- 2–3 years of experience in retail, eCommerce operations, or client services
- Luxury eCommerce sales and customer service experience with understanding of high-end customer expectations
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Knowledge of Salesforce, Manhattan, or AS400 systems preferred
- Fluency in English; knowledge of a second language advantageous
- Strong organizational and customer relationship management skills
- Excellent interpersonal skills with proven ability to work independently and cross-functionally
- Detail-oriented with strong attention to process and accuracy
- Ability to prioritize and multitask in a fast-paced environment
- Demonstrated ability to work flexible retail schedules including weekends, evenings, and holidays
- Understanding of eCommerce KPIs, target setting, and benchmarking
- Strong problem-solving and creative thinking capabilities
Skills
Experience
2–3 years of experience in retail, eCommerce operations, client services, or a directly related field, with demonstrated expertise in luxury eCommerce environments.
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Online Client Advisor», «Client Services Representative», «Luxury Client Specialist», «E-Commerce Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.