Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact through best-in-class service delivered both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business while enhancing brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop and expand the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the customer journey to understand preferences and customize service accordingly
• Provide clients with valuable insights on local lifestyle trends including theatre, arts, and travel to add tangible value to their experience
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences with a focus on hospitality and elevation through refined selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to generate selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and other transactions with excellence
• Guide and inspire clients to make informed purchasing decisions that align with their preferences
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to inform purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current with fashion trends, competitors' offerings, and client segmentation to provide superior solutions
• Combine styling knowledge with the ability to offer products that best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to upholding visual displays of all products according to Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with ability to inspire trust and collaboration
• Deep knowledge and passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client-facing or customer service role

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.