Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships by engaging proactively and delivering best-in-class service in-store and remotely.
• Provide personalized, client-centric service that encourages repeat business and strengthens brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed expectations.
• Recruit new clients and develop existing client relationships.
• Use in-store technology to create a smooth, relevant client experience.
• Collect client information throughout the journey to understand preferences and tailor service.
• Enhance the client experience with insights on local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver elevated hospitality through selling skills, luxury gestures and product rituals.
• Use natural, warm and elevated selling techniques to drive sales while maintaining a client-centric approach.
• Recommend products matched to client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs and other transactions to support a positive experience.
• Guide and inspire clients to make informed decisions and select the right products.
• Communicate openly and constructively with team members, collaborating and proposing effective solutions.
• Use Gucci and product knowledge, storytelling and styling advice to support informed purchasing decisions.
• Attend training to build product knowledge and selling skills.
• Stay current on fashion trends, competitors, products, campaigns, services and client segmentation to develop suitable solutions.
• Combine styling knowledge with product recommendations that serve client needs.
• Represent Gucci’s philosophy, values and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information correctly.
• Maintain product displays in accordance with Gucci visual standards.
• Follow Gucci grooming standards and policies.
• Maintain optimal product levels on the sales floor in accordance with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Benefits

Medical, dental and vision coverage; paid time off (PTO); 401(k). Eligible employees may participate in an incentive program, with awards subject to program rules and individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.