Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from initial contact through ongoing interactions, whether in-store or remotely
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business while enhancing brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant experiences throughout the client journey
• Collect and utilize meaningful client information to customize service and anticipate preferences
• Create added value by providing insights on local lifestyle trends, cultural events, and experiences
• Drive individual and collective sales results by maximizing in-store and remote selling opportunities
• Provide exceptional client experience through exceptional hospitality, refined selling skills, and luxury gestures aligned with product rituals
• Employ effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and effectively deploy cross-selling and upselling techniques
• Proactively promote virtual appointments and distance selling by recruiting clients for remote selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and other transactions with equal care
• Guide and inspire clients to make informed purchasing decisions aligned with their preferences and needs
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate purchasing decisions
• Maintain current knowledge of Gucci products, fashion trends, competitor offerings, and client segmentation to provide optimal solutions
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance, inventory management, and general administration
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process POS transactions and capture client information
• Contribute to upholding visual product displays according to Gucci visual standards
• Maintain Company grooming standards according to Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury brands
• Excellent commercial awareness and client-focused attitude
• High adaptability to different clients and complex situations
• Strong communication skills with ability to work in fast-moving, dynamic environments

Skills

Experience

Minimum 2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of driving sales and building client relationships.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.