Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships, delivering personalized, client-centric experiences both in-store and remotely to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating lasting connections, and exceeding expectations through generous service
• Develop the client base by recruiting new clients and deepening engagement with existing patrons
• Drive individual and collective sales results through effective selling techniques, cross-selling, and upselling while maintaining ethical standards
• Provide exceptional hospitality and elevation through luxury gestures, product rituals, and expert styling advice rooted in deep product knowledge
• Leverage in-store technology to collect meaningful client information, personalize service, and create smooth, relevant experiences
• Promote virtual appointments and distance sales by recruiting clients and managing all transactions with a 'One-Gucci-Client' perspective
• Maintain up-to-date knowledge of fashion trends, competitors, product collections, and client segmentation through proactive training and learning
• Actively participate in store operations including stock maintenance, visual display execution according to Gucci standards, POS transactions, and loss prevention
• Foster collaborative communication with team members and propose effective solutions in a dynamic, fast-moving retail environment

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record in similar roles or customer service settings
• Proven ability to drive and exceed individual and store sales results and build lasting relationships with customers and colleagues
• Deep knowledge of and passion for fashion and luxury brands
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Excellent commercial awareness and client-centric attitude
• Strong communication and interpersonal skills
• High flexibility and ability to adapt to different clients and complex situations
• Ability to work in a fast-moving and dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service role, with a proven track record of exceeding sales targets and building strong client relationships.

Education

High school diploma or equivalent; additional formal education in fashion, retail management, or hospitality preferred but not required.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.