Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, ensuring they feel valued from first contact through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity and exceeding expectations consistently
• Develop client base by recruiting new clients and expanding relationships with existing ones
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information to customize service and understand individual preferences
• Create added value for clients by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, elevation, luxury gestures, and product rituals
• Execute effective selling techniques in a natural, warm, and elevated manner while maintaining client-centric approach
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Promote virtual appointments and distance sales by proactively recruiting clients for selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions
• Guide and inspire clients to make informed purchasing decisions aligned with their needs
• Foster open and constructive communication with team members, offering collaborative and effective solutions
• Engage clients through expert product knowledge, storytelling, and honest styling advice to support purchasing decisions
• Attend trainings proactively to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitors, and client segmentation to deliver optimal solutions
• Combine styling knowledge with the ability to offer products that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance, inventories, and merchandise displays
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and capture client information
• Contribute to upholding visual product displays following Gucci visual standards
• Follow company grooming standards and Gucci policies at all times
• Ensure optimal product levels on sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with excellent track record
• Proven ability to drive and exceed individual and store results
• Demonstrated ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with ability to inspire trust and collaboration
• Flexibility to work retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High adaptability to different clients and complex situations
• Strong communication skills
• Ability to work in fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of achieving and exceeding sales objectives.

Education

No specific educational requirements stated; general retail or fashion training preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.