Gucci Client Advisor
Join Gucci in Cancun as a Client Advisor, providing exceptional service and fostering brand loyalty. Ideal candidates will have experience in fashion or retail, with fluency in Spanish and English.
Overview
Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative and progressive approach to fashion. As a leader in luxury fashion, Gucci epitomizes Italian craftsmanship, offering products that are synonymous with quality and meticulous attention to detail. As an employer, Gucci is committed to fostering a diverse and inclusive workplace, promoting talent development, and encouraging internal mobility.
Role & Responsibilities
- Provide exceptional customer service by greeting, listening, and assisting customers, demonstrating comprehensive product knowledge and understanding of Gucci's heritage.
- Advise customers on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
- Build and strengthen relationships with customers, accommodating diverse nationalities and personalities, ensuring customer comfort.
- Monitor and update customer information using the company's CRM tools to retain existing customers and identify potential new ones.
- Facilitate cross-selling and up-selling across all product categories.
- Achieve individual and store sales goals, contributing to business growth.
- Foster open communication with team members, collaborating and proposing effective solutions.
- Manage the visual display of products in line with Gucci's visual standards.
- Ensure product replenishment and manage the physical inventory of merchandise.
Qualifications
- Proven track record of achieving sales targets.
- Experience in face-to-face customer service.
- Fluency in Spanish and English.
- Flexibility to work retail hours, including evenings, weekends, and holidays.
Skills
Experience
Experience in fashion, retail, or related fields is required.
Workplace
This position is based in Cancun, Quintana Roo, Mexico. The broader Quintana Roo area accounts for 9 active listings on Cerulean. In Mexico as a whole, Cerulean currently features 172 open positions, with 2 posted this week.
Benefits
Gucci offers opportunities for learning and growth, with a commitment to talent development and internal mobility. Employees are encouraged to reach their full potential in a stimulating and fulfilling workplace environment.
Culture
Gucci values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The company promotes a culture of inclusivity, where leadership skills are cultivated, and every employee is encouraged to express their talent.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.