Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service both in-store and remotely to make clients feel valued and at ease
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity and exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely
• Provide exceptional client experience through hospitality, elevation, selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales with a client-centric attitude
• Select products matched to client needs and employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, on exchanges, returns, repairs, and other transactions
• Guide clients to make informed purchasing decisions aligned with their needs
• Demonstrate deep knowledge of Gucci and its products through storytelling, expert product knowledge, and honest styling advice
• Attend training proactively to gain insights on product knowledge and selling techniques
• Maintain awareness of fashion trends, competitors, and client segmentation to provide optimal solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance and inventories
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure accurate capture of client information
• Maintain visual displays of all products following Gucci visual standards
• Follow Company grooming standards and Gucci policies at all times
• Ensure optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality
• Foster open and constructive communication with team members, maintaining collaboration and proposing effective solutions

Qualifications

• 2+ years of luxury fashion sales experience with excellent track record in similar roles or customer service settings
• Proven ability to drive and exceed individual and store sales results
• Ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Effective communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar client-facing role or customer service setting. Demonstrated success driving sales results and building lasting relationships with customers and colleagues.

Education

High school diploma or equivalent required; further education or fashion/luxury certifications preferred.

Workplace

Compensation

The base compensation for this position is USD 16.90 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, and incentive program eligibility.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.