Gucci Client Advisor

About Gucci

Gucci is a globally recognised Italian luxury fashion house known for its creative direction, artisanal craftsmanship and influential design. The House operates within the Kering group and combines heritage codes with contemporary innovation across fashion, leather goods and accessories.

Role & Responsibilities

• Act as the Gucci brand ambassador by delivering best-in-class, personalised client service both in-store and remotely to build long-term client relationships.
• Proactively recruit and develop a client base, promote virtual appointments and distance sales to create selling opportunities and drive repeat business.
• Use expert product knowledge and storytelling to advise clients, select appropriate products, and apply cross-sell and upsell techniques.
• Capture and update meaningful client information using in-store technology and POS systems to personalise future interactions and ensure accurate client records.
• Drive individual and store sales targets through elevated selling skills, luxury gestures and product rituals while maintaining a client-centric attitude.
• Participate in all store operations including stock maintenance, inventories, POS transactions and general store administration to ensure operational excellence.
• Uphold Gucci visual merchandising standards and contribute to presentation of product on the sales floor.
• Adhere to company policies on loss prevention, grooming and conduct, and foster collaborative communication with colleagues.

Qualifications

• Minimum 2+ years of experience in luxury fashion sales or an equivalent customer-facing role with an excellent track record.
• Proven ability to drive and exceed individual and store sales results while building lasting client relationships.
• High degree of professionalism, ethics and the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule including evenings, weekends and holidays.
• Deep knowledge of and passion for fashion and luxury, with strong commercial awareness and client-first attitude.
• Strong verbal communication skills and the ability to perform in a fast-moving, dynamic environment.

Skills

Experience

Minimum 2+ years of luxury fashion sales experience with a demonstrable track record of exceeding sales targets and cultivating client relationships.

Education

High school diploma or equivalent required; further education or vocational training in fashion, retail or a related field is a plus.

Workplace

Compensation

The base compensation for this position is USD 16.90 per hour.

Benefits

Medical; Dental; Vision; Paid Time Off (PTO); 401K; participation in employee benefits and incentive programs (subject to program rules).

Culture

Gucci fosters a creative, client-centric and fast-paced retail culture that values craftsmanship and excellence. The House emphasises inclusivity, professional development and collaborative teamwork, with formal training programmes and a public commitment to diversity and accessibility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.