Gucci Client Advisor

About Gucci

Gucci is a globally recognised luxury fashion house known for its creativity, craftsmanship and cultural influence. As part of the Kering group, Gucci combines a strong heritage with a modern, progressive approach to brand building and retail experience. The employer emphasises high standards of client service, professional development and inclusion across its global retail network.

Role & Responsibilities

• Engage proactively with clients in-store and remotely to create personalised, branded luxury experiences and build long-term relationships.
• Drive individual and store sales results by identifying opportunities, using effective selling, cross-sell and upsell techniques and monitoring KPIs.
• Develop and recruit new clients while nurturing and segmenting an existing client base through clienteling and data capture.
• Promote and conduct virtual appointments and distance sales to create remote selling opportunities.
• Use in-store technology and POS systems to ensure seamless transactions and accurate capture of client information.
• Deliver expert product storytelling, styling advice and local lifestyle insights to add value to the client journey.
• Contribute to store operations: stock maintenance, inventories, visual merchandising and compliance with Gucci visual standards.
• Adhere to company policies and grooming standards, with a focus on loss prevention and operational excellence.
• Collaborate with colleagues to foster open communication, propose solutions and maintain a high-performance team environment.

Qualifications

• Minimum 2+ years of luxury fashion or comparable high-end retail sales experience with a proven track record of achieving targets.
• Demonstrable ability to build and maintain lasting client relationships and to exceed individual and store results.
• High degree of ethics, professionalism and integrity with strong commercial awareness.
• Flexibility to work a retail schedule including evenings, weekends and holidays.
• Strong verbal communication skills and the ability to adapt to diverse clients and complex situations.
• Legal authorization to work in the United States.

Skills

Experience

At least 2 years of hands-on luxury fashion sales experience, with a demonstrable history of client acquisition, retention and consistently meeting or exceeding sales KPIs.

Education

High school diploma or equivalent; post-secondary education in fashion, retail or related fields preferred.

Workplace

Compensation

The base compensation for this position is USD 16.90 per hour.

Benefits

Medical; Dental; Vision; Paid Time Off (PTO); 401(k); eligibility for employee benefits and incentive programs

Culture

Gucci cultivates a creative, inclusive and client-centric workplace that values craftsmanship, curiosity and collaboration. As part of Kering, the brand emphasises professional development, diversity and responsible business practices while expecting high standards of service and integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.