Gucci Client Advisor

Overview

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, providing its employees with opportunities for professional growth and development within the dynamic world of luxury fashion.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships and provide exceptional service both in-store and remotely.
• Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
• Build rapport with clients by understanding their needs and exceeding their expectations.
• Develop client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to enhance client experience.
• Collect and utilize meaningful client information to customize services.
• Provide insights on local lifestyle trends to add value to the client experience.
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experiences focusing on hospitality, selling skills, and luxury gestures.
• Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective for transactions to ensure positive client experiences.
• Guide clients in making informed purchasing decisions.
• Foster open and constructive communication with team members.
• Engage clients using storytelling, expert product knowledge, and styling advice.
• Attend trainings to gain product knowledge and stay updated on fashion trends and competitors.
• Participate in store operations, including stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Contribute to the visual display of products following Gucci standards.
• Follow company grooming guidelines and ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Skills

Experience

A minimum of two years in luxury fashion sales or a similar customer service role is required, with a proven track record of building lasting relationships and exceeding sales targets.

Workplace

Compensation

A reasonable estimate of the current base salary range is $16.90 USD per hour. Eligible employees may also participate in an employee benefits program and an incentive program.

Benefits

Medical, dental, and vision insurance, paid time off (PTO), and a 401K retirement plan.

Culture

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The company values diversity in thought and background, promoting a collaborative environment where personal and professional growth thrives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.