Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Provide exceptional customer service by greeting, listening, and assisting clients in accordance with Gucci's selling ceremony and heritage standards
• Demonstrate comprehensive knowledge of Gucci products, brand history, and luxury market trends, engaging customers in fashion-forward conversations
• Execute strategic cross-selling and upselling across all product categories to maximize transaction value
• Build and strengthen client relationships by adapting communication to diverse nationalities and personalities
• Maintain accurate and qualitative customer information within the company CRM system to support customer retention and identify high-potential clients
• Contribute to visual merchandising and product display in alignment with Gucci visual standards and corporate guidelines
• Monitor store inventory levels, execute product replenishment, and conduct physical inventory counts as required
• Support team collaboration through open communication and the proposal of effective solutions
• Achieve individual sales targets and contribute to overall store performance objectives
• Maintain Gucci grooming and appearance standards in accordance with company policy

Qualifications

• Previous experience in a client-facing retail or service role, preferably in a high-volume or luxury environment
• Demonstrated ability to consistently drive and exceed individual and store sales targets
• Genuine passion for fashion and luxury products with strong commercial awareness
• Excellent interpersonal and communication skills with the ability to connect with diverse clientele
• Flexibility and adaptability to different customer needs and a fast-paced retail environment
• Strong team-player mentality with collaborative spirit
• Proven luxury product knowledge and understanding of customer service excellence

Skills

Experience

Previous experience in a similar client advisory or retail sales role is required, ideally within a high-volume retail environment or luxury sector. Demonstrated success in driving and exceeding sales targets, coupled with a proven track record of building strong client relationships, is essential.

Education

No specific formal educational qualification is explicitly required; however, a secondary school qualification or equivalent is typically expected in a client-facing luxury retail role.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.