Gucci Client Advisor

Overview

Gucci is an iconic Italian luxury fashion house and part of the Kering group, renowned for its craftsmanship, provocative creativity and global retail presence. The brand is recognised for its high-end leather goods, ready-to-wear and accessories and operates flagship boutiques and concessions in principal luxury markets worldwide.

Role & Responsibilities

• Deliver a personalised, client-centric experience in-store and remotely, cultivating long-term relationships and brand loyalty through expert clienteling.
• Proactively recruit and develop a high-value client base, converting prospects into repeat customers and advancing clients up the segmentation pyramid.
• Achieve and exceed individual and store sales targets by maximising selling opportunities, monitoring KPIs and applying effective cross-sell and up-sell tactics.
• Conduct product storytelling and provide styling guidance that reflects Gucci’s identity, using deep product knowledge to inform client purchase decisions.
• Promote and manage virtual appointments and distance sales to extend the store’s reach and create remote selling opportunities.
• Collect and maintain accurate client information to personalise future engagements and ensure a seamless One-Gucci client experience across transactions, returns and repairs.
• Support daily store operations including stock maintenance, inventory activities, POS transactions and administrative tasks while adhering to loss-prevention procedures.
• Contribute to-store visual standards and merchandising to present product assortments in line with corporate guidelines.
• Uphold Gucci grooming and presentation standards at all times and represent the brand with professionalism and integrity.
• Collaborate constructively with colleagues, sharing insights and proposing solutions to enhance team performance and client satisfaction.

Qualifications

• Minimum 2+ years’ experience in luxury fashion retail or a comparable customer-facing sales role with a strong track record of results.
• Proven ability to build and sustain lasting client relationships and to consistently meet or exceed individual sales objectives.
• High degree of professionalism, integrity and ethical conduct with strong aptitude for teamwork and collaboration.
• Flexible availability to work retail schedules including evenings, weekends and public holidays.
• Passion for fashion and luxury with strong commercial awareness and sensitivity to client segmentation.
• Excellent verbal communication skills and the capacity to adapt style and approach to diverse client profiles.
• Resilience and the ability to perform effectively in a fast-paced, dynamic retail environment.

Skills

Experience

At least 2 years of experience in luxury fashion sales or high-end retail with demonstrable success in meeting sales targets and developing an affluent client portfolio.

Education

Completion of secondary education; tertiary study or professional certifications in retail, sales or fashion are advantageous but not mandatory.

Workplace

Culture

Gucci fosters a culture of creativity, craftsmanship and elevated client service within a fast-paced luxury retail environment. Employees are expected to embody the brand’s aesthetic and values while collaborating across teams to deliver exceptional experiences to discerning clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.