Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as a Gucci brand ambassador, achieving sales objectives by deepening client connections and delivering best-in-class service
• Proactively engage with clients to establish strong relationships and create welcoming, comfortable experiences both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships, driving repeat business and brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections and demonstrating generosity in service
• Recruit new clients and develop existing client base through dedicated outreach and relationship cultivation
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information to understand preferences and customize service accordingly
• Create value for clients by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, effective selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and foster client-centric attitudes
• Select products that match client needs and benefits while employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions with excellence
• Guide and inspire clients to make informed purchasing decisions aligned with their needs
• Foster open and constructive communication with team members while remaining collaborative and solution-focused
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Attend trainings proactively to gain insights on product knowledge and selling techniques
• Stay up-to-date on fashion trends, competitors' offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with product offerings to best serve clients
• Embody Gucci's philosophy, values, and lifestyle with enthusiastic engagement
• Actively participate in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to upholding visual display of all products following Gucci visual standards
• Follow Company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with demonstrated track record
• Proven ability to drive and exceed individual and store sales results
• High degree of ethics, professionalism, integrity, and ability to inspire trust
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic retail environment
• Flexibility to work retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 2+ years of luxury fashion sales experience with an excellent track record in a similar role or customer service setting. Proven ability to drive and exceed individual and store sales results while building lasting relationships with clients and colleagues.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 23 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.