Gucci Client Advisor
Join Gucci in Bologna as a Client Advisor. Enhance brand loyalty and provide exceptional service in a dynamic luxury fashion environment. Fluency in Italian and English required.
Overview
Gucci, a beacon of influential, innovative, and progressive fashion, is crafting a modern approach to luxury. As a distinguished member of the Kering Group, Gucci stands at the forefront of the fashion industry, renowned for its eclectic, contemporary, and romantic offerings that epitomize Italian craftsmanship. Kering, a global leader in apparel and accessories, boasts a portfolio of prestigious luxury and sport lifestyle brands. Gucci is dedicated to fostering a diverse and inclusive workforce, embracing diversity in all its forms to enrich the workplace and enhance adaptability in a dynamic world.
Role & Responsibilities
- Provide exemplary customer service by adhering to the Gucci selling ceremony.
- Enhance brand loyalty by embodying the role of a Gucci ambassador, communicating the brand's philosophy and culture.
- Facilitate cross-selling and up-selling across all product categories.
- Engage with clients on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury goods.
- Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
- Monitor and update customer information using CRM tools to retain existing customers and identify potential new ones.
- Achieve individual and store sales goals, contributing to business growth.
- Promote open communication and collaboration within the team, offering effective solutions.
- Manage product visual displays in accordance with Gucci's visual standards.
- Ensure store maintenance and appropriate product levels on the sales floor, following corporate policies.
- Oversee product replenishment and physical inventory management.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Proven experience in a similar role within fashion retail.
- Demonstrated ability to exceed individual and store sales targets.
- Deep passion for fashion and luxury.
- Strong commercial awareness and customer-focused attitude.
- High flexibility and adaptability to diverse customer needs.
- Team-player mentality.
- Strong communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Comprehensive knowledge of luxury products.
- Fluency in Italian and English.
Skills
Experience
Proven experience in a similar role within fashion retail companies is required.
Workplace
The role is situated in Bologna, Emilia-Romagna, Italy. There are currently 8 open positions in Bologna on Cerulean. Within Emilia-Romagna, Cerulean currently features 14 open roles, including 1 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Benefits
Gucci offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.
Culture
Gucci fosters a culture of diversity and inclusion, valuing the unique perspectives and talents of its employees. The company encourages a collaborative and adaptive work environment, where innovation and creativity are celebrated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.