Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely to ensure clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity and commitment to exceeding expectations
• Develop the client base by recruiting new clients and nurturing existing relationships through consistent engagement
• Leverage in-store technology to ensure smooth, pleasant, and relevant experiences throughout the client journey
• Collect meaningful client information to understand preferences and customize service delivery
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through superior hospitality, refined selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner while maintaining a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Promote virtual appointments and distance sales by recruiting clients and creating selling opportunities
• Maintain a unified Gucci client perspective across all transactions including exchanges, returns, and repairs
• Guide clients to make informed purchasing decisions and select the right products
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice rooted in deep Gucci brand understanding
• Attend trainings proactively to develop product knowledge and selling expertise
• Remain current on fashion trends, competitor activity, and client segmentation to deliver optimal solutions
• Combine styling knowledge with product expertise to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Participate actively in store operations including stock maintenance, inventories, and merchandise management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure proper capture of client information
• Maintain visual displays according to Gucci visual merchandising standards
• Follow company grooming standards and policies at all times
• Maintain optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration among colleagues
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• High flexibility and ability to adapt to diverse clients and complex situations
• Strong communication skills
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

Minimum 2+ years of luxury fashion sales experience in a similar role or customer service setting with a proven track record of achieving and exceeding sales targets and building strong client relationships.

Education

No specific formal education requirement stated; however, deep knowledge of and passion for fashion and luxury is essential.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.