Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Client Advisor represents Gucci on Rodeo Drive in Beverly Hills, building client relationships and delivering personalized luxury service while driving in-store and remote sales. The role also supports store operations, visual standards, stock, and accurate POS transactions; the hourly base salary range is $18–$20, with medical, dental, vision, PTO, 401(k), and potential incentive-program participation.

Role & Responsibilities

• Proactively engage clients and build strong relationships, delivering best-in-class service in store and remotely.
• Provide personalized, client-centric service that builds lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed expectations.
• Recruit new clients and develop existing client relationships.
• Use in-store technology to support a smooth and relevant client experience.
• Collect client information throughout the journey to understand preferences and tailor service.
• Enhance the client experience with useful insights on local lifestyle trends, including theater, arts, and travel.
• Drive individual and collective sales results and maximize in-store and remote selling opportunities.
• Deliver exceptional hospitality through selling skills, luxury gestures, and product rituals.
• Use effective, natural, warm, and elevated selling techniques to drive sales with a client-centric approach.
• Recommend products suited to clients’ needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and support exchanges, returns, repairs, and other transactions.
• Guide and inspire clients to make informed decisions and choose the right products.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use knowledge of Gucci and its products, storytelling, product expertise, and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services, and client segments to identify suitable solutions.
• Combine styling knowledge with product recommendations that serve client needs.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with attention to loss prevention and operational excellence.
• Process POS transactions accurately and capture client information correctly.
• Maintain product displays in accordance with Gucci visual standards.
• Follow Gucci grooming standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Medical, dental, vision, paid time off (PTO), and 401(k); eligible employees may also participate in an incentive program, subject to its governing rules and performance factors.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.