Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as a Gucci brand ambassador and achieve sales objectives by deepening client connections and providing best-in-class, elevated service
• Proactively engage with clients to establish strong relationships, ensuring they feel valued from the first point of contact through both in-store and remote interactions
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating a commitment to exceeding expectations
• Develop and expand the client base by recruiting new clients while nurturing existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and personally relevant
• Collect meaningful client information to understand preferences and customize service delivery accordingly
• Create added value through insights on local lifestyle trends including theatre, arts, and travel to enrich the client experience
• Drive individual and collective sales results while maximizing selling opportunities through both in-store and remote channels
• Provide exceptional client experiences with a focus on hospitality and elevation through refined selling skills, luxury gestures, and product rituals
• Employ effective selling techniques in a natural, warm, and elevated manner to drive sales and foster a client-centric attitude
• Select products matched to client needs and benefits while employing cross-selling and upselling techniques effectively
• Promote virtual appointments and distance sales opportunities by recruiting clients to create additional selling channels
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring seamless experiences across exchanges, returns, repairs, and other transactions
• Guide clients to make informed purchase decisions aligned with their needs and preferences
• Foster open and constructive communication with team members, maintaining a collaborative approach and proposing effective solutions
• Engage clients through storytelling and expert product knowledge, offering honest styling advice to facilitate informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitors' offerings, and client segmentation to provide optimal solutions
• Combine styling expertise with product knowledge to serve clients effectively
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure precise capture of client information
• Contribute to upholding visual product displays in accordance with Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Maintain optimal product levels on the sales floor consistent with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capacity to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• Strong communication and interpersonal skills
• Ability to adapt to different clients and complex situations with flexibility and grace

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of driving sales and building strong client relationships.

Education

High school diploma or equivalent required. Additional fashion, luxury retail, or business education preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18.47 to USD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, and eligibility for performance-based incentive programs.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.