Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients from first point of contact, providing best-in-class service both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating genuine generosity and service excellence
• Develop and recruit new clients while cultivating and expanding existing client base
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout the journey to customize service and personalization
• Create added value by providing clients with useful insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results while maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a warm and elevated manner to drive sales and maintain a client-centric attitude
• Select and match products to client needs and benefits, effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients and creating selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, managing exchanges, returns, repairs, and critical transactions
• Guide and inspire clients to make optimal purchasing decisions
• Foster open and constructive communication with team members, maintaining collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to develop product knowledge and selling techniques
• Stay current on fashion trends, competitors' offerings, and client segmentation to deliver optimal solutions
• Combine styling knowledge with product expertise to best serve clients
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to upholding visual product displays according to Gucci standards
• Follow company grooming standards and policies at all times
• Ensure optimal product levels on sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a customer-facing retail environment, with a demonstrated track record of driving sales results and building strong client relationships. Experience in high-end retail or luxury goods sectors is highly preferred.

Education

High school diploma or equivalent required. Tertiary education in fashion, business, or hospitality is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee incentive program based on individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.