Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely while making clients feel valued from the first point of contact
• Deliver personalized, client-centric experiences that foster strong and lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and developing existing client relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the customer journey to understand preferences and customize service delivery
• Create added value for the client experience by providing insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results while maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences with focus on hospitality, elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select the right products matched to client needs and benefits, effectively utilizing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistent service on exchanges, returns, repairs, and other critical transactions
• Guide and inspire clients to make the best possible purchasing decisions aligned with their preferences
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay up-to-date with fashion trends, competitor offerings, campaigns, and client segmentation to provide the best solutions
• Combine styling knowledge with product offerings to best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding the visual display of all products following Gucci visual standards
• Follow company grooming standards at all times according to Gucci policies
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results while building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of driving results and building lasting client relationships.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee benefits program, performance-based incentive program

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.