Gucci Client Advisor
- Location
- AucklandAucklandNew Zealand
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Gucci
Gucci is a leading Italian luxury fashion house within the Kering group, recognised for its craftsmanship, bold aesthetic and global retail footprint. As part of Kering, the brand combines creative heritage with rigorous commercial and operational standards, offering a workplace that values client service excellence, product knowledge and international best practices.
Gucci Client Advisor in Auckland — Luxury sales role at Gucci in Auckland, NZ focused on clienteling, KPI‑driven performance and in‑store visual standards.
Role & Responsibilities
- Achieve all commercial sales targets and KPIs including Clienteling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average Unit Retail), cross‑selling and conversion.
- Proactively generate, maintain and expand a client base through active engagement, follow‑up and personalised outreach.
- Deliver exceptional personalised client service in line with Gucci Service Standards, including after‑sales support and anticipating client needs.
- Collaborate with Visual Merchandising and the Instore Visual Merchandising Ambassador to implement and maintain Worldwide Visual Guidelines on the shop floor.
- Complete required store trainings and participate in professional development to remain current on product, best sellers and category information.
- Provide back‑of‑house support including cashiering, administrative tasks, receiving and unpacking/packing stock, replenishing displays and participating in cycle counts and category scans to protect inventory integrity.
- Use company devices and platforms (iPhone, iPad, Workplace, Workday, Retail Training Portal, LUCE) efficiently and adhere to all store SOPs, Gucci and Kering policies.
- Ensure compliance with the Safety Management System and report incidents, hazards or near misses as required.
Qualifications
- Previous experience in a sales or clienteling role, ideally within high‑volume retail or the luxury sector.
- Customer service‑oriented with a demonstrable track record of meeting and exceeding sales KPIs and targets.
- Ability to perform in a dynamic, high‑volume retail environment with strong time‑management and prioritisation skills.
- High attention to detail and a professional work ethic.
- Proficiency in Microsoft Outlook, Excel, Word and PowerPoint and willingness to adopt company digital tools and platforms.
- Excellent written and verbal communication skills.
Skills
Experience
Previous hands‑on experience in retail selling or clienteling is required, preferably gained in a high‑volume or luxury environment where meeting quantitative KPIs and delivering personalised client service were core responsibilities.
Education
Secondary education or equivalent required; tertiary qualification in fashion, retail, business or hospitality is desirable but not mandatory.
Workplace
This position is based in Auckland, Auckland, New Zealand.
Culture
Gucci combines a strong creative identity with rigorous commercial discipline typical of a leading luxury maison within the Kering group. The in‑store environment emphasises client obsession, continuous product learning and cross‑functional collaboration between sales, visual merchandising and store operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Clienteling Specialist», «Luxury Sales Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.