Gucci Client Advisor
Join Gucci in Auckland as a Client Advisor, representing the brand and delivering exceptional service in the luxury fashion industry. Apply now to be part of Kering Group's prestigious team.
Overview
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inspiring work environment where employees are encouraged to excel and contribute to the brand's legacy.
Role & Responsibilities
- Achieve commercial sales targets and key performance indicators, including clienteling KPIs, sales per transaction, units per transaction, average unit retail, cross-selling, and conversion rates.
- Develop and maintain a robust clientele through active engagement and personalized service.
- Deliver exceptional client service in alignment with Gucci's service standards, including proactive follow-up on client inquiries and after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with worldwide visual guidelines.
- Engage in continuous learning and development to maintain product knowledge and stay updated on best sellers and new arrivals.
- Assist with back-of-house operations, including cashiering, stock management, and inventory control.
- Ensure compliance with workplace health and safety policies and report incidents as required.
- Utilize company tools and platforms effectively, adhering to standard operating procedures and company policies.
Qualifications
- Previous experience in a similar role within a high-volume retail or luxury environment.
- Customer service-oriented attitude with a focus on sales and exceeding KPIs.
- Ability to work efficiently in a dynamic, high-volume setting.
- Strong attention to detail and professional work ethic.
Skills
Experience
Experience in a high-volume retail or service-based industry, preferably within the luxury sector.
Workplace
This position is based in Auckland, Auckland, New Zealand. Cerulean lists 12 open roles in Auckland. The broader Auckland area accounts for 13 active listings on Cerulean. In New Zealand as a whole, Cerulean currently features 15 open positions.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Gucci fosters a collaborative and inclusive workplace culture where creativity and innovation are celebrated. Employees are encouraged to contribute to the brand's success and are supported in their professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.