Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks an experienced Client Advisor to serve as a brand ambassador at its Atlanta boutique, driving sales objectives while fostering deep client relationships and delivering exceptional, personalized service. The role combines in-store and remote engagement to create elevated brand experiences, leveraging luxury selling techniques, comprehensive product knowledge, and sophisticated styling expertise to guide clients through their purchase journey.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service both in-store and remotely, ensuring clients feel valued and at ease from first point of contact
• Deliver personalized, client-centric experiences and foster lasting relationships to drive repeat business, enhance brand loyalty, and develop both new and existing clientele
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating a genuine desire to exceed expectations
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences, collecting meaningful client information to customize services
• Drive individual and collective sales results by maximizing selling opportunities in-store and remotely, using effective selling techniques with natural warmth and elevated manner
• Select products matched to client needs and benefits, employing cross-selling and upselling techniques to enhance purchase value
• Proactively promote virtual appointments and distance sales to recruit clients and create additional selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective across all transactions including exchanges, returns, and repairs to ensure consistent positive experiences
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Attend product training sessions to gain insights on product knowledge, selling techniques, and fashion trends; maintain awareness of competitor offerings and client segmentation
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude, combining styling knowledge with strategic product offerings
• Participate actively in store operations including stock maintenance, inventories, visual merchandising, and general store administration
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence, accurately processing POS transactions and capturing client information
• Contribute to upholding Gucci visual standards for product displays and maintain professional appearance according to company grooming standards

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record in a similar role or customer service setting
• Proven ability to drive and exceed individual and store sales results while building lasting relationships with customers and colleagues
• Deep knowledge and genuine passion for fashion and luxury
• Excellent commercial awareness and client-oriented mindset
• High degree of ethics, professionalism, and integrity with ability to inspire trust and collaboration
• Strong communication skills and ability to work effectively in a fast-moving, dynamic environment
• High flexibility and adaptability when serving diverse clients and navigating complex situations
• Willingness to work flexible retail schedules including evenings, weekends, and holidays

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar retail or customer service role, with a demonstrated track record of achieving sales targets and fostering client relationships

Education

High school diploma or equivalent; additional training or certification in luxury retail, hospitality, or fashion is valued but not required

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.