Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued from first contact through in-store and remote interactions.
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty.
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations.
• Develop the client base by recruiting new clients and cultivating existing relationships.
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences.
• Collect and utilize meaningful client information throughout the journey to customize service and preferences.
• Create added value by providing insights on local lifestyle trends in arts, theater, travel, and related fields.
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely.
• Provide exceptional client experience through hospitality, elevation, effective selling skills, luxury gestures, and product rituals.
• Employ natural, warm, and elevated selling techniques with a client-centric attitude.
• Select products matched to client needs and effectively apply cross-selling and upselling techniques.
• Promote virtual appointments and distance sales by proactively recruiting clients.
• Maintain a 'One-Gucci-Client' perspective across exchanges, returns, repairs, and all client transactions.
• Guide clients to make informed purchasing decisions aligned with their best interests.
• Foster open, constructive communication with team members in a collaborative environment.
• Utilize expert product knowledge and storytelling to assist clients in making informed purchasing decisions.
• Proactively attend trainings to gain insights on product knowledge and selling techniques.
• Stay current on fashion trends, competitors, product innovations, and client segmentation.
• Combine styling knowledge with consultative product offerings.
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm.
• Actively participate in store operations including stock maintenance and inventory management.
• Adhere to all policies and procedures with focus on loss prevention and operational excellence.
• Accurately process POS transactions and ensure precise capture of client information.
• Maintain visual displays according to Gucci visual standards.
• Follow Company grooming standards and Gucci policies.
• Ensure optimal product levels on the sales floor in line with corporate policies.
• Manage general store administration and functionality.

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store sales results.
• Demonstrated capability to build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, and integrity; ability to inspire trust and collaboration.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge of and passion for fashion and luxury.
• Excellent commercial awareness and client-centric attitude.
• Strong adaptability and ability to handle different clients and complex situations.
• Exceptional communication skills.
• Ability to thrive in a fast-moving, dynamic environment.

Skills

Experience

Minimum 2+ years of luxury fashion sales experience with an excellent track record, preferably in a client-facing luxury retail or customer service environment. Demonstrated success in driving sales results, building strong client relationships, and maintaining professional excellence in a fast-paced setting.

Education

High school diploma or equivalent required. Additional fashion retail training or certification is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee discount program, and eligibility for incentive programs based on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.