Gucci Associate Store Director

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks an Associate Store Director in New York to partner with the Store Director on store strategy, sales performance, client experience, people leadership, and daily operations. The role leads Client Advisors and Team Managers, oversees clienteling, CRM, inventory, compliance, and service standards, and requires 4–6 years of relevant sales management experience. The estimated base salary range is $145,000–$165,000 annually.

Role & Responsibilities

• Embodies Gucci’s values and client-centric strategy, fostering excellence, hospitality, and passion through consistent role modeling.
• Partners with the Store Director, using a 360-degree view of the business to lead and support activities that deliver company strategy, store objectives, KPIs, and functional goals.
• Leads Client Advisors and Team Managers in creating and delivering an exceptional luxury service culture; acts as Store Director when required and represents Gucci as a brand ambassador.
• Leads teams in delivering superior client-centric service and after-sales experiences to achieve consistently high client satisfaction.
• Supports store teams in implementing actions to improve the client experience and loyalty in line with the highest standards of hospitality, elevation, and exclusivity.
• Leads the development and execution of local events and business opportunities through networking and top-client relationships.
• Drives in-store collaboration on clienteling activities and training.
• Monitors and advances company CRM and client development initiatives, guiding teams to create action plans and personalized future client development opportunities.
• Oversees full use of clienteling tools to drive client loyalty and acquisition.
• Guides teams in managing selling-floor client flow to ensure all clients are served exceptionally.
• Coaches teams in resolving client service issues to retain and enrich client relationships.
• Leads company-driven local events and product launches, ensuring client attendance and sales results.
• Maintains knowledge of competitors and prospects in the store’s area and stays connected to local trends and developments.
• Models professionalism, ethics, servant leadership, and a passionate attitude with colleagues and clients.
• Supports Team Managers in performance management and team development, maintaining engagement among top performers and improving performance where needed.
• Fosters a growth and can-do mindset, challenging team members to seek innovative solutions while upholding ethics and professionalism.
• Develops team performance through timely feedback, on-the-job coaching and check-ins, and career conversations during the annual Performance and Development Review process.
• Promotes proactive talent development, retention, engagement, career planning, and mobility.
• Leads effective store briefings that communicate business objectives and execution plans while maintaining focus on both business and people.
• Oversees timely resolution of employee-relations matters in partnership with the Store Director and People Partner.
• Attracts, recruits, and retains high-performing talent and builds a talent pipeline through networking and competitive headhunting.
• Supports a consistent and timely Gucci onboarding experience for new hires.
• Partners with the Store Director to maximize sales, achieve sales targets and KPIs, and optimize monthly profitability while maintaining operational integrity.
• Partners with the Store Director and Team Managers on collaborative, innovative initiatives that help Gucci capture first-mover advantage and market opportunities.
• Demonstrates sales leadership on the floor by coordinating front-of-house and back-of-house activities, engaging top clients, and ensuring outstanding service and hospitality.
• Manages stock to maximize full-price selling in full-price stores, maintain sell-through, and align with new product launches.
• Ensures training priorities are rolled out so teams understand brand pillars and seasonal strategy.
• Drives KPI performance with Client Advisors and Team Managers, identifying and implementing strategies when targets are not met.
• Allocates staff resources and schedules to drive sales and maintain high client-service standards.
• Monitors competitors’ products, sales trends, people strategies, clienteling activities, and launches.
• Ensures compliance with company policies and procedures covering operations, people, and security.
• Manages and supports stock levels through communication with key business departments to maximize full-price selling, maintain sell-through, and align with new product launches.
• Completes quarterly Loss Prevention self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to keep annual inventory shrinkage below the company target.
• Oversees incoming and outbound merchandise requests and shipments.
• Prepares accurate monthly schedules and submits payroll records for all employees on time.
• Supports and monitors in-store after-sales services.
• Supports adherence to Visual Merchandising standards set by the Global VM team.
• Maintains company assets in accordance with back-of-house and front-of-house guidelines.
• Ensures consistent compliance with health, safety, and security requirements.
• Represents Gucci in accordance with wardrobe and grooming standards and ensures the team follows those standards.

Qualifications

• At least 4–6 years of sales management experience in retail, luxury retail, or a service-related industry.
• Bachelor’s degree preferred.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness, commercial knowledge, and strong business acumen.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4–6 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

Bachelor’s degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 145,000 to USD 165,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.