Groupe Les Échos-Le Parisien Customer Loyalty Project Coordinator
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 18, 2026
About Groupe Les Échos-Le Parisien
Groupe Les Échos-Le Parisien is a leading French media group, uniting influential titles, events, and services that inform economic, political, cultural, and civic life. As an employer, the Group offers a dynamic environment where journalistic excellence, digital innovation, data, marketing, events, and business expertise converge. Backed by the standards of a major media institution, it values intellectual curiosity, agility, responsibility, and a strong sense of public interest. Employees contribute to trusted brands with national reach while helping shape new formats, audiences, and experiences in a rapidly evolving media landscape.
medici.tv seeks Customer Loyalty Project Coordinator intern in Paris. Digital marketing internship supporting retention and customer service excellence.
Role & Responsibilities
- Manage customer service operations and ensure satisfaction via Zendesk platform
- Execute and optimise customer retention projects in collaboration with the Loyalty Manager
- Serve as liaison between user feedback and the technical development team
- Execute test scenarios based on user feedback and behavioural insights
- Monitor and manage e-reputation across third-party review platforms including Trustpilot and Apple Store
- Conduct competitive market analysis within the digital streaming sector
- Prepare regular reporting and analytics on customer engagement metrics
Qualifications
- Bachelor's degree (Bac+4/5) in Digital Marketing, e-Business, or equivalent discipline
- Fluent English language proficiency
- Strong written communication skills
- Demonstrated analytical capability and attention to detail
- Familiarity with customer service platforms and CRM tools preferred
Skills
Experience
Entry-level; no prior professional experience required. Academic background in marketing or digital commerce is essential.
Education
Bachelor's degree (Bac+4/5) in Digital Marketing, e-Business, or related field.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Groupe Les Échos-Le Parisien offers a dynamic, editorially driven workplace where journalistic excellence, innovation, and public-impact storytelling are central to the culture. As an employer, it brings together diverse media, digital, events, and business expertise, encouraging collaboration, agility, and responsibility in a fast-evolving information environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Groupe Les Échos-Le Parisien, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retention Marketing Intern», «Customer Engagement Coordinator», «Loyalty Operations Assistant», «Digital Marketing Project Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.