- Location
- Nottingham England UK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Goldsmiths
Founded in Newcastle upon Tyne in 1778, Goldsmiths is a distinguished British jewellery and watch retailer and part of the Watches of Switzerland Group. Across its UK showrooms, the brand presents fine jewellery alongside timepieces from leading Swiss watchmakers, combining a longstanding heritage with a contemporary approach to luxury retail. As an employer, Goldsmiths brings together client advisers, watch and jewellery specialists, retail managers and support professionals. Its business places product knowledge, attentive service and lasting client relationships at the heart of the customer experience, offering a professional setting where appreciation for craftsmanship meets commercial expertise and the art of personal service.
The Rolex Quick Service Technician at Goldsmiths in Nottingham assesses timepieces, carries out approved technical interventions and advises clients on repairs and servicing, supporting them from intake through collection. The role works closely with clients, colleagues, watchmakers and Rolex service centres to uphold quality, compliance and luxury service standards; it also requires out-of-hours availability for VIP events and willingness to train at remote UK locations.
Role & Responsibilities
- Assess timepieces and carry out approved technical interventions.
- Provide expert advice on repair and servicing requirements.
- Support clients throughout the aftercare journey, from intake through collection.
- Work closely with clients, colleagues, watchmakers and Rolex service centres to uphold quality, compliance and luxury service standards.
- Contribute to aftercare performance and build lasting client relationships.
Qualifications
- Excellent communication skills.
- Ability to manage client queries with empathy and professionalism.
- Excellent hand-eye coordination.
- Good manual dexterity.
- Craft curiosity, demonstrated through a detailed, process-led manual craft pursued professionally, through study or as a hobby; examples include engineering, electronics, art, textiles and music.
- Willingness to work out of hours for VIP events.
- Willingness to train in remote locations within the UK.
Skills
Workplace
The successful candidate will be located in Nottingham, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
Culture
Goldsmiths combines the heritage of British jewellery retail with a client-focused luxury environment, where product expertise, attention to detail and trusted relationships are central to its teams’ work. Its showroom setting places particular value on polished presentation, collaboration and the ability to guide clients through meaningful purchases, from fine watches to engagement rings.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Goldsmiths, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Rolex Aftercare Technician», «Watch Service Technician», «Timepiece Repair Technician», «Horology Service Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.