- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
Goldsmiths is seeking a Retail Supervisor for its TAG Heuer Boutique in Cardiff. The role combines client service, personal and team targets, best-practice sharing, product and jewellery expertise, and support for boutique management.
Role & Responsibilities
- Serve as a role model for the TAG Heuer brand and help deliver excellent client service and exceptional boutique experiences.
- Work towards personal and team targets.
- Assist management when required.
- Identify, share and promote best practices.
- Develop and continually update product knowledge and jewellery expertise, sharing enthusiasm for the products.
Qualifications
- Experience leading or supervising a team.
- A people-, sales- and client-focused approach.
- A positive, can-do attitude.
- Passion for delivering an exceptional client experience.
- Strong communication skills and a natural flair for starting conversations.
- Eagerness to learn and build retail and product knowledge.
- Flexibility, teamwork and willingness to go the extra mile.
Skills
Experience
Experience leading or supervising a team.
Workplace
The role is situated in Cardiff, Wales, UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday leave; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Goldsmiths, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Sales Supervisor», «Boutique Supervisor», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.