- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €30,000–35,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks a skilled Tailor to deliver personalized repair, alteration, and customization services that extend the lifecycle of products while strengthening customer relationships. The Tailor executes hand embroidery, machine embroidery, patch and crystal applications, basic alterations, and bespoke tailoring—creating distinctive pieces that celebrate customer individuality. Operating within the brand's sustainability framework, this role combines technical craftsmanship with retail excellence, requiring active engagement across sales, customer fidelization, and store operations.
Role & Responsibilities
- Deliver comprehensive tailoring and repair services including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, button replacement, and basic alterations
- Offer personalized service recommendations and expert advice on bespoke customization options that reflect customer individuality and style preferences
- Develop and maintain a curated showcase catalog featuring embroidery designs and examples of customized products to inspire customer exploration
- Ensure customers are registered on the Golden Goose App for effective customer segmentation, profiling, and fidelization
- Collaborate across store teams on sales, pre- and post-sale activities, inventory management, and store operations
- Authentically represent the brand's vision, heritage, and values through personalized customer engagement and consistent brand identity
- Maintain the tailoring area to pristine visual merchandising standards and operational cleanliness
- Assist with store procedures including opening/closing, stock activities, and compliance with GDPR and health & safety regulations
- Utilize digital tools and systems effectively (Golden App, Sales Force, Xstore, Stealth) to enhance customer engagement and business processes
Qualifications
- Fluency in Italian and English; additional language knowledge is valued
- Previous experience as a Tailor, preferably in the retail or customer service sector
- Demonstrated problem-solving and time management capabilities
- Strong communication and negotiation skills with proven team-building abilities
- Technical proficiency in tailoring, alteration, embroidery, and garment repair techniques
Skills
Experience
Previous experience as a Tailor is considered an asset, particularly in retail or customer service environments where interpersonal skills and product knowledge enhance service delivery.
Education
No formal qualification specified; technical tailoring and embroidery skills acquired through professional training or apprenticeship are essential.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 35,000 per annum.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Bespoke Alteration Specialist», «Garment Customization Artisan», «In-Store Tailoring Specialist», «Fashion Alteration Technician», «Repair and Embroidery Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.