- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks a passionate Sales Assistant to deliver personalized customer experiences and drive retail performance across its London store. The role emphasizes storytelling around the brand's heritage and values whilst curating complete, individualized looks that reflect client personalities and aspirations. The Sales Assistant cultivates enduring customer relationships through omnichannel engagement, expert product knowledge, and exceptional service execution.
Role & Responsibilities
- Introduce clients to the Golden Goose brand narrative, heritage, and core values whilst establishing authentic connections
- Craft personalized total looks by understanding client dreams and personality, translating them into curated product recommendations
- Drive sales performance through consultative selling, product expertise, and strategic up-selling and cross-selling techniques
- Leverage omnichannel practices and digital tools (Golden App, SalesForce, Xstore, Stealth) to deliver personalized communications, recommendations, and exclusive offers
- Cultivate and sustain positive long-term customer relationships, ensuring clients feel valued members of the Golden Family
- Maintain store visual presentation and product displays in alignment with brand image and merchandising standards
- Execute store operational procedures including opening/closing routines, inventory management, and compliance with GDPR and health & safety protocols
- Monitor and interpret relevant industry trends and local market dynamics (online and offline) to inform customer engagement strategies
Qualifications
- Fluency in English
- Minimum 1–3 years of relevant experience in luxury retail
- Strong understanding of customer experience principles and omnichannel retail
- Demonstrated ability to identify and act upon industry trends and local market knowledge
- Proficiency with retail technology systems and digital tools
- GDPR and health & safety compliance awareness
Skills
Experience
Minimum 1–3 years of professional experience in luxury retail environments, with demonstrated success in client relationship building and sales execution.
Education
Secondary education or equivalent; formal retail or hospitality qualifications are advantageous but not mandatory.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Assistant», «Client Advisor», «Retail Sales Associate», «Brand Ambassador», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.