Golden Goose Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000–70,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
Golden Goose seeks an experienced Store Manager in Milan to lead retail operations, drive sales, and inspire teams. Competitive salary €50,000–€70,000 annually.
Role & Responsibilities
- Monitor and achieve store sales targets through continuous KPI analysis and implementation of targeted action plans in cooperation with the Area Manager
- Guide the team to exceed commercial objectives while maintaining brand standards and qualitative excellence
- Implement best-practice selling techniques including upselling and cross-selling, introducing co-creation services as a core element of client experience
- Cultivate strong customer relationships through personalized service delivery, active listening to client feedback, and comprehensive follow-up
- Build community relationships and serve as Brand Ambassador to expand customer acquisition and enhance loyalty; drive database development and ensure client registration on the Golden App
- Drive omnichannel sales initiatives by leveraging all available tools and digital technologies in a dynamic retail environment
- Monitor industry and market trends, proposing strategic opportunities and initiatives to Area Management to optimize sales performance
- Communicate brand heritage, vision, and values to both colleagues and clients, sharing insights about iconic products and brand elements
- Provide timely feedback to Area Management and Buying Team regarding optimal store merchandising assortment and product offer according to market and client needs
- Maintain impeccable store presentation including visual merchandising standards, product displays, and overall retail environment consistent with brand image and guidelines
- Attract, develop, inspire, and empower store team members through empathetic leadership, trust-building, example-setting, and comprehensive training and development programs
- Conduct daily and weekly in-store briefings to motivate the team, establish objectives, and communicate strategies for achievement
- Support and mentor new staff throughout the onboarding experience
- Ensure all staff adhere to brand grooming and uniform guidelines
- Oversee recruitment for all open positions, collaborating closely with the Area Manager and HR to ensure candidates meet company standards in skills, experience, and potential
- Manage employee performance development processes, provide continuous constructive feedback, and implement corrective measures while maintaining a positive work environment
- Supervise all store activities including operational and stock management tasks, emphasizing adherence to Standard Operating Procedures (SOP)
- Ensure corporate compliance including business regulations, governance, GDPR requirements, and Health & Safety protocols
- Adopt and utilize IT and digital commercial tools including Golden App, Salesforce, Xstore, and Stealth; ensure staff proficiency in all systems
Qualifications
- Fluency in Italian and English; additional language skills preferred
- Proven sales background with prior experience in retail sector in a similar managerial role
- Exceptional communication and active listening abilities
- Strong problem-solving capabilities with proven ability to evaluate solutions and make sound decisions
- Demonstrated team player with collaborative approach and commitment to shared goals
- Excellent time management and task prioritization skills
Skills
Experience
Previous experience in retail management, preferably in a luxury or premium fashion retail environment. Demonstrated success in driving sales performance, building high-performing teams, and delivering exceptional customer experiences.
Education
No specific educational requirements stated; secondary education minimum expected in typical Italian commercial sector standards.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 50,000 to EUR 70,000 per annum.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Director», «Store Operations Manager», «District Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.