- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks an experienced Store Manager to lead retail operations in Istanbul. The Store Manager will drive commercial objectives, manage and develop a high-performing team, and deliver elevated customer experiences while embodying the brand's values of familiality, positivity, respect, success, and quality. Reporting to the Retail Area Manager, this role encompasses sales performance management, team leadership, customer relationship development, and comprehensive store operations oversight.
Role & Responsibilities
- Monitor and manage store sales performance through KPI analysis, establishing and implementing action plans in cooperation with the Area Manager
- Guide the team to achieve commercial targets while maintaining customer satisfaction and brand standards
- Implement best-selling ceremonies including up-selling and cross-selling techniques, introducing co-creation services as key elements of client experience
- Build and enhance customer relationships through consistent follow-up, feedback collection, and personalized experience development
- Serve as Brand Ambassador to build local community relationships, expand customer networks, and develop the Golden App database for customer segmentation
- Drive omnichannel sales utilizing all available tools and technology in a fast-paced environment
- Monitor industry and market trends, suggesting opportunities and initiatives to Area Management to improve sales
- Communicate brand vision, heritage, values, and product insights to colleagues and clients
- Ensure appropriate store merchandising assortment and provide feedback to Area Management and Buying Team based on market and client needs
- Maintain optimal store presentation, visual displays, and product placement aligned with brand image and standards
- Attract, manage, develop, and empower team members through empathy, trust-building, and effective training and development
- Conduct daily and weekly in-store briefings to motivate the team, set objectives, and demonstrate achievement pathways
- Support new staff throughout the onboarding experience
- Enforce staff grooming and uniform standards in accordance with brand guidelines
- Oversee staffing for open positions in collaboration with Area Manager and HR to meet company standards
- Manage employee performance development processes, provide regular feedback, and suggest corrective measures while maintaining a positive work environment
- Supervise and coordinate all store activities to ensure smooth operational and stock management execution and achievement of predetermined objectives
- Ensure compliance with corporate rules, regulations, governance, GDPR, and Health & Safety protocols
- Adopt and implement IT and digital commercial tools (Golden App, Salesforce, Xstore, Stealth), ensuring staff training and preparedness
Qualifications
- Fluency in English and Turkish
- Previous retail sector experience in a similar managerial role
- Strong communication and active listening skills
- Proven problem-solving ability with sound decision-making capabilities
- Demonstrated team player mentality with collaborative approach
- Effective time management and task prioritization skills
Skills
Experience
Previous experience in the retail sector, preferably in a similar store management or sales leadership role. Demonstrated track record in achieving commercial targets, team development, and customer relationship building.
Education
Not specified
Workplace
This position is based in Istanbul, Istanbul, Turkey.
Explore jobs in Turkey.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Operations Manager», «Boutique Manager», «Sales Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.