Golden Goose Sneaker Maker

About Golden Goose

Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.

Role & Responsibilities

• Co-create personalized Golden Goose products with clients using various drawing, illustration, and embellishment techniques including marker, watercolor, acrylic painting, embroidery, and basic sewing
• Guide clients through a distinctive co-creation experience while upholding the brand's core values and narrative throughout their in-store journey
• Execute strategic sales activities including cross-selling and up-selling to achieve business objectives, supported by pre-sale consultation and post-sale customer loyalty initiatives
• Register customers on the Golden App to enable effective customer segmentation, profiling, and loyalty program engagement
• Maintain the co-creation workspace to visual merchandising standards, ensuring an inspiring and organized environment for client interactions
• Manage store operational procedures including opening and closing routines, inventory control, and compliance with GDPR and health and safety regulations
• Leverage digital and IT tools effectively—including Golden App, Salesforce, Xstore, and Stealth—to optimize business processes and customer engagement

Qualifications

• Fluency in German and English (additional language proficiency preferred)
• Demonstrated artistic skills and hand-drawing capabilities, particularly in marker, watercolor, acrylic, embroidery, and basic sewing
• Previous retail or customer service experience preferred
• High school diploma minimum; background in design preferred
• Strong problem-solving and time management competencies
• Exceptional empathy, communication, and interpersonal abilities with collaborative team orientation
• Adaptability to evolving business needs and customer expectations

Skills

Experience

Previous experience in retail, customer service, or a related customer-facing environment is preferred, though not mandatory. Candidates should demonstrate a natural aptitude for artistic expression and a genuine passion for delivering personalized, empathetic customer interactions within a luxury fashion retail setting.

Education

High school diploma at minimum; background or qualification in design is preferred.

Culture

Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.