- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €26,000–27,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks a dynamic Runner to serve as the operational bridge between the stockroom and sales floor in its Milan boutique. Reporting to the Store Operations Manager, the incumbent manages rapid stock retrieval, floor replenishment, and direct selling support to maximize conversion and minimize customer wait times. The role encompasses active sales floor engagement, logistics coordination for in-store workshops and partner events, and omnichannel order fulfillment under fast-paced, high-energy conditions.
Role & Responsibilities
- Execute direct sales and customer interactions on the sales floor, assisting clients with product inquiries and contributing to store commercial targets
- Provide real-time support to Sales Associates and Dream Makers by rapidly retrieving requested sizes, product categories, and customization materials from the stockroom during client fittings
- Welcome clients warmly, communicate Golden Goose product heritage, and ensure customer registration on the Golden App for CRM profiling
- Monitor and maintain optimal sales floor display levels, executing swift replenishment from stockroom inventory to preserve visual presentation and product availability
- Assist with incoming shipments, unpacking, sensor tagging, stock arrangement, cycle counts, and inter-store transfers under direction of the Stock Keeper and Store Operations Manager
- Support pre- and after-sales operations including packing purchases, preparing e-commerce and omnichannel orders, and processing customer returns
- Transport, set up, and manage materials, tools, and stock for in-store workshops and creative activations
- Provide operational and logistical support during external partner events and local PR activations without direct facilitation responsibilities
- Maintain clean, safe, and highly organized stockroom pathways and floor service areas in compliance with company health and safety standards, GDPR guidelines, and loss prevention procedures
Qualifications
- Fluency in Italian and English; additional language capability considered an asset
- Excellent communication skills—clear, quick, and thoughtful interaction with front-of-house and back-of-house teams
- High physical energy and agility with capability to execute fast-paced operations under busy floor conditions
- Strong collaborative spirit and active team-player mentality
- High adaptability and flexibility to transition seamlessly between direct selling support, stock replenishment, and event logistics
- Problem-solving mindset with ability to quickly locate products and resolve stock inquiries
Skills
Experience
Experience in retail operations, stock management, or fast-paced customer-facing roles is strongly preferred. Prior exposure to luxury retail or direct sales environments is an asset.
Education
Secondary education or equivalent; no formal certification required.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 26,000 to EUR 27,000 per annum.
Benefits
Employment under the Italian Commerce Collective Agreement (CCNL Commercio) at Level 4 classification; standard statutory benefits applicable under Italian labor law.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stock Runner», «Stockroom Associate», «Floor Support Specialist», «Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.