- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €32,000–37,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks a Retail Floor Manager to support the management team in achieving sales targets, developing the customer experience, coaching staff, and overseeing daily store operations. The role is full-time and based in Rome Fiumicino, with compensation of €32,000–€37,000 RAL under the 3rd-level CCNL Commercio.
Role & Responsibilities
- Partner with store management to achieve sales objectives by implementing sales strategies and monitoring key sales KPIs.
- Support management in guiding the team toward commercial targets while ensuring customer satisfaction and compliance with quality standards.
- Participate actively in sales and customer interactions by providing detailed product information, recommending complementary items, and applying upselling and cross-selling strategies.
- Support the team in advising customers on the pricing and timing of available store services.
- Enhance customer satisfaction and build strong customer relationships through ongoing team follow-up, listening to customer feedback, and creating personalized experiences.
- Build relationships with the local community and serve as a brand ambassador and role model through customer engagement.
- Drive customer database development and ensure customers are registered on the Golden App for effective segmentation and profiling.
- Drive omnichannel sales in a fast-paced environment using available tools and technology.
- Ensure the team proactively manages clienteling activities in coordination with the CRM department.
- Communicate Golden Goose’s vision, heritage, values, and iconic products to colleagues and clients, sharing relevant product insights with the team.
- Contribute to store presentation by maintaining visual displays and store standards, ensuring products reflect the brand image and support sales.
- Stay prepared on training materials covering all Golden Goose collections and categories, and train the team.
- Support and inspire new staff throughout onboarding.
- Assist management in supervising daily store operations, including opening and closing, security, returns, cash handling, and compliance with GDPR and health and safety standards.
- Use IT and digital commercial tools and systems, including Golden App, Sales Force, Xstore, and Stealth, and ensure staff are trained and informed.
Qualifications
- Fluency in Italian and English; additional languages are an advantage.
- Sales background, preferably with previous experience in retail in a similar role.
- Strong communication skills, including active listening and thoughtful engagement.
- Problem-solving ability, including identifying issues, evaluating solutions, and making informed decisions.
- Collaborative team player able to work toward common goals.
- Effective time management and task prioritization.
Skills
Experience
Previous experience, preferably in retail in a similar role.
Workplace
The successful candidate will be located in Rome, Lazio, Italy.
Compensation
The base compensation for this position ranges from EUR 32,000 to EUR 37,000 per annum.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Floor Supervisor», «Assistant Store Manager», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.