Closed The candidacy window for this position at Golden Goose has closed.
While this position is no longer receiving submissions as of October 9, 2026, we invite you to explore further opportunities at Golden Goose or browse all open roles.
Continue Your Search
We invite you to review more currently available roles:
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €32,000–37,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks a Floor Manager to lead in-store customer experience and sales operations at its Venice flagship location. The role combines hands-on sales leadership with operational oversight, reporting directly to the Store Manager. The Floor Manager will drive sales strategies, mentor staff, and ensure exceptional customer service while maintaining brand standards and compliance protocols across omnichannel touchpoints.
Role & Responsibilities
- Collaborate with store management to achieve sales objectives by implementing strategies and monitoring key performance indicators
- Guide the sales team to meet commercial targets while maintaining customer satisfaction and qualitative standards
- Actively participate in the sales process by providing detailed product information and executing up-selling and cross-selling strategies
- Enhance customer satisfaction by building personalized experiences, gathering customer feedback, and managing customer database segmentation through the Golden App
- Serve as a brand ambassador by conveying the brand's vision, heritage, and values to colleagues and customers
- Maintain visual store presentation and product displays in alignment with brand image and standards
- Train and support staff on all Golden Goose collections, categories, and digital tools including Golden App, Salesforce, Xstore, and Stealth
- Oversee daily store operations including opening and closing procedures, security, returns, cash handling, and compliance with GDPR and health and safety standards
- Coordinate clienteling activities in partnership with the CRM department to optimize omnichannel sales
Qualifications
- Fluency in Italian and English, with additional languages considered a plus
- Previous retail sales experience in a similar supervisory or floor leadership role
- Strong communication and active listening skills
- Demonstrated problem-solving ability and sound decision-making capability
- Team collaboration mentality with commitment to shared objectives
- Effective time management and prioritization skills
Skills
Experience
Previous experience in retail sales or a similar floor leadership role within the luxury fashion or premium retail sector is preferred.
Education
No specific formal educational qualification is stated; relevant retail or hospitality qualifications would be advantageous.
Workplace
This position is based in Venice, Veneto, Italy.
Compensation
The base compensation for this position ranges from EUR 32,000 to EUR 37,000 per annum.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Lead», «Retail Floor Supervisor», «Customer Experience Manager», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.