The Floor Manager joins the Golden Goose store team in Milan, reporting to the Store Manager and supporting sales strategy, customer experience, team development, and daily store operations. The role is full-time, offers €32,000–€38,000 RAL, and is classified at 3rd level under the CCNL Commercio.
- Compensation
- €32,000–38,000/year
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Role & Responsibilities
- Work closely with management to achieve sales objectives by implementing sales strategies and monitoring key sales KPIs.
- Support management in guiding the team to achieve commercial targets, ensure customer satisfaction, and uphold quality standards.
- Participate actively in sales and customer interactions by providing detailed product information, recommending complementary items, and applying up-selling and cross-selling strategies.
- Help the team provide customers with information about the pricing and timing of available store services.
- Enhance customer satisfaction and build strong client relationships through regular team follow-up, listening to customer feedback, and creating personalized experiences.
- Build relationships with the community and serve as a Brand Ambassador and role model for the team through customer engagement.
- Drive database development and ensure customers are correctly registered in the Golden App to support effective segmentation and profiling.
- Drive omnichannel sales in a fast-paced environment using available tools and technology.
- Ensure the team proactively manages clienteling activities in coordination with the CRM department.
- Communicate the brand’s vision, heritage, values, and iconic products to colleagues and clients, sharing useful product insights with the team.
- Contribute to the overall store presentation by maintaining visual displays and store standards and ensuring products are presented in line with the brand image to support sales.
- Stay current with training materials for all GG collections and categories and train the team.
- Support and inspire new staff throughout onboarding.
- Assist management in overseeing daily store operations, including opening and closing procedures, security, returns, cash handling, and compliance with GDPR and health and safety standards.
- Use IT and digital commercial tools and systems, including Golden App, Sales Force, Xstore, and Stealth, and ensure staff are trained and informed.
Qualifications
- Fluency in Italian and English; additional language knowledge is a plus.
- Sales background, preferably with previous experience in retail in a similar role.
- Strong communication skills, including active listening and thoughtful engagement.
- Ability to identify problems, evaluate solutions, and make informed decisions.
- Collaborative team-player approach and ability to work toward shared goals.
- Effective time management and task prioritization.
Skills
Experience
Previous sales experience, preferably in retail in a similar role.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 32,000 to EUR 38,000 per annum.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.