- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks a Floor Manager to support the management team in achieving sales goals, developing customer relationships, coaching staff, and overseeing daily store operations. The role is based in Puerto Banús, Marbella, and is full-time.
Role & Responsibilities
- Collaborate with management to achieve sales objectives by implementing sales strategies and monitoring key sales KPIs.
- Support management in guiding the team to meet commercial targets, ensure customer satisfaction, and uphold quality standards.
- Participate actively in sales and customer interactions by providing detailed product information, suggesting complementary items, and applying upselling and cross-selling strategies.
- Support the team in advising customers on pricing and timing for available store services.
- Enhance customer satisfaction and build strong customer relationships through team follow-up, listening to customer feedback, and creating personalized customer experiences.
- Build relationships with the community and act as a brand ambassador and role model for the team through customer engagement.
- Drive customer database development and ensure customers are registered on the Golden App for effective segmentation and profiling.
- Drive omnichannel sales in a fast-paced environment using available tools and technology.
- Ensure the team proactively manages clienteling activities in coordination with the CRM department.
- Convey the brand’s vision, heritage, and values to colleagues and clients, and share insights about iconic products and elements with the team.
- Contribute to store presentation by maintaining visual displays and store standards, ensuring products align with the brand image and standards to support sales.
- Stay prepared on training materials covering all Golden Goose collections and categories, and train the team.
- Support and inspire new staff throughout onboarding.
- Assist management in overseeing daily store operations, including opening and closing procedures, security measures, returns, cash handling, and compliance with GDPR and health and safety standards.
- Adopt IT and digital commercial tools and systems, including Golden App, Sales Force, Xstore, and Stealth, and ensure staff are trained and informed.
Qualifications
- Fluency in Spanish and English; knowledge of additional languages is a plus.
- Sales background, with previous experience preferably in retail in a similar role.
- Strong communication skills, including active listening and thoughtful engagement.
- Ability to identify problems, evaluate solutions, and make informed decisions.
- Collaborative team player able to work toward common goals.
- Effective time management and task prioritization.
Skills
Experience
Previous experience, preferably in retail in a similar role.
Workplace
This position is based in Marbella, Andalusia, Spain.
Explore jobs in Andalusia or in Spain.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Retail Floor Supervisor», «Sales Floor Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.