- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks an experienced Floor Manager to lead in-store sales performance and customer experience across its London retail location. Reporting to the Store Manager, the candidate will collaborate with management to execute sales strategies, monitor KPIs, develop team capabilities, and foster personalized customer relationships whilst maintaining brand standards and omnichannel excellence.
Role & Responsibilities
- Collaborate with management to achieve sales objectives by implementing sales strategies and monitoring key sales KPIs
- Support the management team in guiding staff to achieve commercial targets while ensuring customer satisfaction and adherence to brand qualitative standards
- Actively participate in the sales process and customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies
- Enhance customer satisfaction and build strong customer relationships through consistent follow-up, active listening to feedback, and creation of personalized customer experiences
- Ensure high levels of customer satisfaction by driving database development and registering customers on the Golden App for effective segmentation and profiling
- Act as a brand ambassador, conveying Golden Goose's vision, heritage, and values to colleagues and clients whilst sharing insights about iconic products and collections
- Lead omnichannel sales efforts in a fast-paced environment by utilizing all available digital tools and technology
- Proactively manage clienteling activities in coordination with the CRM department
- Contribute to overall store presentation by maintaining visual displays and store standards in alignment with brand image and standards
- Support and train new staff throughout the onboarding experience and ensure continuous professional development across all Golden Goose collections and categories
- Oversee daily store operations including opening and closing procedures, security measures, cash handling, returns, and compliance with GDPR and health & safety standards
- Adopt and implement IT and digital commercial tools including Golden App, Salesforce, Xstore, and Stealth, ensuring staff proficiency
Qualifications
- Fluency in English
- Previous retail experience in a similar leadership or floor management role
- Strong communication and active listening skills with ability to engage thoughtfully
- Proven ability to identify issues, evaluate solutions, and make informed decisions
- Demonstrated team player mentality with commitment to collaboration and collective goal achievement
- Excellent time management and task prioritization capabilities
- Knowledge of omnichannel retail operations and CRM systems preferred
Skills
Experience
Previous experience in retail sales, ideally in a floor management or similar supervisory role within the fashion or luxury goods sector. Demonstrated success in driving sales performance, managing teams, and delivering exceptional customer service in a fast-paced retail environment.
Education
Secondary education or equivalent; further formal qualifications in retail management, business administration, or hospitality are advantageous but not essential.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Lead», «Retail Operations Lead», «Customer Experience Manager», «Store Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.