Golden Goose Floor Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
Golden Goose Floor Manager position in Bucharest, Romania—lead retail sales team and drive customer experience in luxury fashion retail.
Role & Responsibilities
- Collaborate with management to develop and implement sales strategies while monitoring key performance indicators and achieving commercial targets
- Guide the sales team in delivering exceptional customer service and maintaining brand qualitative standards
- Actively participate in the sales process by providing detailed product information, suggesting complementary items, and executing upselling and cross-selling strategies
- Build and maintain strong customer relationships through proactive follow-up, feedback collection, and personalized experience development
- Serve as a brand ambassador, conveying Golden Goose's vision, heritage, and values to both colleagues and clientele
- Drive database development and customer registration on the Golden App to enable effective customer segmentation and profiling
- Manage omnichannel sales initiatives utilizing all available digital tools and technology including Golden App, Salesforce, Xstore, and Stealth
- Oversee clienteling activities in coordination with the CRM department
- Maintain high visual merchandising standards and store presentation aligned with brand image to enhance sales performance
- Train team members on Golden Goose collections, categories, and systems; support new staff onboarding
- Supervise daily store operations including security measures, returns processing, cash handling, and compliance with GDPR and health and safety regulations
Qualifications
- Fluency in Romanian and English (additional languages preferred)
- Previous retail experience in a similar supervisory or leadership role
- Demonstrated ability to drive sales and achieve commercial targets
- Strong knowledge of omnichannel retail practices and digital sales tools
- Proficiency with customer relationship management and data management systems
Skills
Experience
Previous experience in the retail sector in a similar floor manager, sales supervisor, or team lead role is required. Candidates should demonstrate a proven track record of achieving sales targets, managing teams, and delivering excellent customer service in a luxury or premium retail environment.
Education
Secondary education or equivalent; further retail management training, certifications in luxury retail, or professional development courses are advantageous but not mandatory.
Workplace
The role is situated in Bucharest, Bucharest, Romania.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Leader», «Store Floor Coordinator», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.