Golden Goose Floor Manager

About Golden Goose

Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.

Role & Responsibilities

• Collaborate with management to achieve sales objectives by implementing sales strategies and monitoring key sales KPIs.
• Support management in guiding the team to achieve commercial targets, ensure customer satisfaction, and uphold quality standards.
• Participate actively in sales and customer interactions by providing detailed product information, recommending complementary items, and applying upselling and cross-selling strategies.
• Help the team communicate pricing and timing for available store services.
• Strengthen customer satisfaction and relationships through team follow-up, listening to customer feedback, and creating personalized experiences.
• Build community relationships and act as a brand ambassador and role model through customer engagement.
• Drive customer database development and ensure customers are registered on the Golden App for segmentation and profiling.
• Drive omnichannel sales using available tools and technology.
• Ensure the team proactively manages clienteling activities in coordination with the CRM department.
• Communicate the brand’s vision, heritage, and values to colleagues and clients, and share insights about iconic products and brand elements with the team.
• Contribute to store presentation by maintaining visual displays and store standards, ensuring products reflect the brand image and support sales.
• Stay current with training materials on all Golden Goose collections and categories, and train the team.
• Support and inspire new staff throughout onboarding.
• Assist management with daily store operations, including opening and closing procedures, security, returns, cash handling, and compliance with GDPR and health and safety standards.
• Use Golden App, Sales Force, Xstore, and Stealth, and ensure staff are trained and familiar with these tools.

Qualifications

• Fluency in Greek and English; additional languages are an advantage.
• Sales background, with previous experience preferably in retail in a similar role.
• Strong communication skills, including active listening and thoughtful engagement.
• Problem-solving ability, including identifying issues, evaluating solutions, and making informed decisions.
• Collaborative team player able to work towards common goals.
• Effective time management and task prioritization.

Skills

Experience

Previous sales experience, preferably in retail in a similar role.

Culture

Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.