Golden Goose Floor Manager
- Location
- Amsterdam North Holland Netherlands
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks an experienced Floor Manager to lead the customer experience and drive sales performance at its Amsterdam Schiphol Airport retail location. Reporting directly to the Store Manager, the Floor Manager collaborates with management to achieve sales objectives, guide the team toward commercial targets, and maintain qualitative standards. This role combines active sales participation, team leadership, and operational oversight to ensure customer satisfaction and brand representation.
Role & Responsibilities
- Collaborate with management to achieve sales objectives by implementing sales strategies and monitoring key performance indicators
- Support the management team in guiding staff to attain commercial targets while ensuring customer satisfaction and quality standards
- Actively participate in the sales process and customer interactions by providing detailed product information, suggesting complementary items, and executing up-selling and cross-selling strategies
- Enhance customer satisfaction and build strong customer relationships through consistent follow-up, active listening to feedback, and personalizing customer experiences
- Act as a Brand Ambassador and role model for the team, engaging meaningfully with customers and conveying the brand's vision, heritage, and values
- Ensure high customer satisfaction levels by driving database development and registering customers on the Golden App for effective segmentation and profiling
- Drive omnichannel sales in a fast-paced environment by utilizing available tools and technology
- Proactively manage clienteling activities in coordination with the CRM department
- Contribute to overall store presentation by maintaining appropriate visual displays and product showcasing in alignment with brand standards
- Train staff on all Golden Goose collections and categories, and support new employees throughout the onboarding experience
- Oversee and supervise daily store operations, including opening and closing procedures, security measures, returns, and cash handling in compliance with GDPR and health and safety standards
- Adopt and implement IT and digital commercial tools (Golden App, Salesforce, Xstore, Stealth), ensuring staff proficiency and awareness
Qualifications
- Fluent English; Dutch language skills preferred
- Previous retail sector experience in a similar management or supervisory role
- Strong communication skills with active listening and thoughtful engagement abilities
- Problem-solving aptitude with the capacity to identify issues, evaluate solutions, and make informed decisions
- Collaborative team player who values cooperation and works toward common goals
- Effective time management and task prioritization skills
Skills
Experience
Previous experience in retail sales, preferably in a supervisory or floor management capacity within a luxury or fashion environment.
Education
No specific educational qualification stated; retail and customer service training or certification is advantageous.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Lead», «Store Operations Lead», «Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.