- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks an experienced Floor Manager to join its retail team at the Abu Dhabi location and drive customer experience and sales excellence. This role reports directly to the Store Manager and encompasses the coordination of sales strategies, achievement of commercial targets, and cultivation of strong customer relationships through personalized engagement. The Floor Manager will actively participate in the sales process, mentor team members, manage omnichannel initiatives, and uphold brand standards across store operations and visual presentation.
Role & Responsibilities
- Collaborate with management to achieve sales objectives by implementing sales strategies and monitoring key performance indicators
- Guide the team in attaining commercial targets whilst ensuring customer satisfaction and maintaining qualitative standards
- Actively engage in the sales process by providing detailed product information, suggesting complementary items, and executing up-selling and cross-selling strategies
- Enhance customer satisfaction and build strong relationships through consistent follow-up, attentive listening to feedback, and creation of personalized experiences
- Act as a brand ambassador, embodying the Golden Goose vision and heritage whilst representing brand values to both colleagues and clientele
- Ensure effective customer database development and segmentation through the Golden App, optimizing customer profiling for targeted engagement
- Drive omnichannel sales initiatives in a fast-paced environment by utilizing all available tools and technology platforms
- Oversee proactive clienteling activities in coordination with the CRM department
- Contribute to store presentation and visual display standards, ensuring products are showcased in alignment with brand image to enhance sales
- Provide comprehensive training on all Golden Goose collections and categories, supporting and inspiring new staff throughout the onboarding process
- Assist management in overseeing daily store operations, including opening and closing procedures, security measures, returns processing, cash handling, and compliance with GDPR and health and safety regulations
- Adopt IT and digital commercial tools and systems (Golden App, Salesforce, Xstore, Stealth), ensuring staff proficiency and awareness
Qualifications
- Previous experience in the retail sector in a similar managerial or supervisory role
- Fluency in English; additional language proficiency preferred
- Strong communication skills with the ability to listen actively and engage thoughtfully with diverse audiences
- Demonstrated problem-solving capability with capacity to identify issues, evaluate solutions, and make informed decisions
- Team player mentality with commitment to collaboration and achievement of common goals
- Excellent time management skills with proven ability to prioritize tasks efficiently
Skills
Experience
Previous experience in the retail sector, preferably in a floor management, sales supervisory, or equivalent customer-facing leadership role within a luxury or premium retail environment.
Education
Secondary education required; advanced qualifications in retail management, business administration, or related fields are advantageous but not mandatory.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Lead», «Store Operations Lead», «Senior Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.