Golden Goose Assistant Store Manager

About Golden Goose

Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.

Role & Responsibilities

• Support the Store Manager in organizing, planning and implementing strategies to achieve sales goals and overall store success.
• Collaborate with the Store Manager to implement sales strategies, monitor key sales KPIs and drive omnichannel sales using available tools and technology.
• Guide the team in achieving commercial targets, customer satisfaction and qualitative standards.
• Participate in the sales process by providing detailed product information, suggesting complementary items and implementing upselling and cross-selling strategies; support staff in doing the same.
• Build customer satisfaction and strong client relationships by listening to feedback, creating personalized experiences, developing the customer database and ensuring clients are registered on the Golden App for segmentation and profiling.
• Coordinate proactive clienteling activities with the CRM department.
• Represent the brand’s vision, heritage and values to colleagues and clients, and share insights about iconic products and brand elements with the team.
• Contribute to store presentation by maintaining visual displays and store standards in line with the brand image to support sales.
• Support the Store Manager and inspire the team by following up in-store on training in brand, products, operations and soft skills.
• Ensure staff are well-groomed, welcoming, professional and prepared on products and brand identity.
• Support recruitment for open positions, ensuring candidates meet company standards for skills, experience and potential.
• Supervise and coordinate store activities to ensure smooth operations and achievement of objectives, with particular focus on SOPs (Standard Operating Procedures).
• Ensure corporate rules and regulations for business, governance, GDPR compliance, and health and safety are implemented.
• Manage stock and the backroom effectively and complete operational duties, including goods receiving, transfers, stocktakes, stock arrangement and reporting.
• Adopt IT and digital commercial tools and systems, including Golden App, Sales Force, Xstore and Stealth, and ensure staff are trained and familiar with them.
• Provide elevated customer service, assist customers, answer questions and resolve issues.
• Monitor staff performance and provide training and guidance as needed.

Qualifications

• Fluency in German and English; additional languages are an advantage.
• Sales background, with previous experience preferably in retail in a similar role.
• Strong communication skills, including active listening and thoughtful engagement.
• Problem-solving ability, including identifying issues, evaluating solutions and making informed decisions.
• Collaborative team player able to work towards common goals.
• Effective time management and task prioritization.

Skills

Experience

Previous sales experience, preferably in retail in a similar role.

Culture

Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.