- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Golden Goose
Founded in Venice in 2000, Golden Goose is a contemporary luxury brand rooted in Italian craftsmanship, individuality and the expressive beauty of imperfection. Renowned for its distinctive sneakers, alongside ready-to-wear and accessories, the house combines artisanal techniques with a modern, internationally minded approach. As an employer, Golden Goose brings together creative, technical and commercial expertise across design, product development, retail and corporate functions. Its emphasis on craftsmanship and personal expression gives professionals a distinctive context in which to contribute to the brand’s evolution. Creativity, attention to detail and a thoughtful understanding of the client experience are central to its professional world.
Golden Goose seeks an Assistant Store Manager to join its retail team at Abu Dhabi The Grove, reporting to the Store Manager. This role combines strategic sales leadership with elevated customer service delivery, supporting the achievement of commercial targets whilst maintaining the brand's qualitative standards. The incumbent will actively participate in sales processes, manage clienteling activities, oversee store operations including visual merchandising and stock management, and guide the team in implementing omnichannel strategies through digital tools such as the Golden App, Salesforce, Xstore, and Stealth.
Role & Responsibilities
- Collaborate with the Store Manager to implement sales strategies, monitor KPIs, and drive omnichannel sales in a fast-paced environment
- Support the Store Manager in guiding the team towards commercial targets whilst maintaining customer satisfaction and qualitative standards
- Actively participate in sales transactions, providing detailed product information and implementing upselling and cross-selling strategies
- Build and enhance customer relationships by listening to feedback, creating personalized experiences, and ensuring client registration on the Golden App for effective CRM segmentation
- Proactively manage clienteling activities in coordination with the CRM department
- Act as a brand ambassador, conveying the brand's vision, heritage, and values to colleagues and clients
- Contribute to store presentation and visual merchandising, ensuring displays align with brand image and standards
- Support and inspire the team by reinforcing training delivery on brand knowledge, products, operations, and soft skills
- Ensure staff professionalism, preparedness, and appropriate grooming standards
- Oversee staffing for open positions, ensuring recruits meet company standards in skills, experience, and potential
- Supervise and coordinate all store activities, ensuring smooth execution of operational tasks and adherence to Standard Operating Procedures
- Ensure compliance with corporate rules, regulations, GDPR, and Health & Safety requirements
- Manage stock and backroom operations, including goods receiving, transferring, stock takes, and inventory reporting
- Train and ensure staff competency with IT and digital commercial tools including Golden App, Salesforce, Xstore, and Stealth
Qualifications
- Fluency in English (additional languages considered a plus)
- Previous experience in retail sector in a similar management or senior supervisory role
- Strong communication skills with active listening ability
- Problem-solving capability with ability to evaluate solutions and make informed decisions
- Demonstrated team collaboration and ability to work towards common goals
- Effective time management and task prioritization skills
- Brand awareness and understanding of luxury retail standards
Skills
Experience
Previous experience preferably in the retail sector in a similar assistant manager or senior supervisory role, with demonstrated success in sales leadership, team management, and customer relationship building.
Culture
Golden Goose’s workplace culture reflects its Venetian roots, combining Italian craftsmanship with an unconventional creative spirit and a celebration of individuality. Its professional environment brings together artisanal expertise and contemporary design, with an emphasis on authenticity, attention to detail and the distinctive character of imperfection.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Golden Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Store Operations Manager», «Senior Sales Associate», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.