Givenchy VIC Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Givenchy
Givenchy is a Parisian fashion house within the LVMH group, renowned for its couture heritage, refined craftsmanship and contemporary luxury. As an employer it offers an international, design-led environment where client service excellence and brand stewardship are central to daily operations.
Givenchy seeks a VIC Manager in London to lead clienteling, mentor the boutique team and drive £1.2M+ VIC sales at Harrods.
Role & Responsibilities
- Own, grow and retain a high-value personal client portfolio, delivering a personalised clienteling programme and predictable revenue generation (individual VIC target £1.2M+ p.a.).
- Lead by example on the sales floor: coach, mentor and develop boutique sales colleagues through regular feedback and role-model behaviour.
- Deliver consistently elevated, emotionally resonant client experiences across all touchpoints, including private in-home styling sessions and boutique or off-site appointments.
- Act as the boutique ambassador: uphold Givenchy standards in presentation, storytelling and brand representation at private client events and external engagements.
- Translate store priorities and KPIs into clear daily objectives for the team and balance short-term commercial performance with long-term client equity.
- Collaborate with central marketing, stylists and clientelling teams; serve as the primary boutique contact for stylists and cross-channel initiatives.
- Protect and enhance the Maison’s reputation through discretion, attention to detail and impeccable service; accompany selected clients to Paris runway presentations annually.
Qualifications
- Minimum 5 years' retail experience with demonstrable success in luxury sales; 7+ years preferred, including client development and high-value transactions.
- Proven ability to build and sustain long-term, trust-based relationships with an international clientele.
- Demonstrated leadership and coaching capability with experience developing team performance against targets.
- Strong commercial acumen and familiarity with sales KPIs, client lifecycle management and stock/buy considerations for VIP clients.
- High emotional intelligence, professionalism, discretion and service orientation.
- Foreign language skills desirable — Arabic, Russian or Mandarin considered an advantage.
Skills
Experience
Minimum 5 years in retail with a focus on sales and client development; 7+ years preferred in a luxury context with a proven record of acquiring and retaining high-value personal clients.
Education
No formal degree strictly required; tertiary qualification in business, retail management, fashion or related discipline preferred, or equivalent professional experience.
Workplace
This position is based in London, England, UK.
Culture
Givenchy combines Parisian couture tradition with contemporary creative energy and is part of the LVMH luxury group. The workplace prizes refined client service, collaborative mentorship and continuous professional development within a highly international, design-driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Givenchy, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Client Manager», «Private Client Manager», «Senior Client Advisor», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.