Givenchy Team Manager
Givenchy seeks a Team Manager in London (Harrods) to lead the boutique team and deliver exceptional luxury client experiences.
Overview
Givenchy is a Parisian Maison known for its couture heritage and contemporary luxury ready-to-wear and accessories. As part of the LVMH group, the brand combines artisanal craftsmanship with global retail presence and offers career mobility across an international luxury network.
Role & Responsibilities
- Lead by example on the sales floor, setting service standards through presence, behaviour and professionalism.
- Coach, mentor and develop store team members through regular feedback, performance conversations and tailored development plans.
- Translate store priorities and KPIs into clear daily objectives and ensure consistent execution by the team.
- Own team engagement, accountability and performance; address behavioural or performance issues early, fairly and constructively.
- Champion clienteling and relationship-building to deliver an elevated, consistent client experience across all touchpoints.
- Drive sustainable commercial performance while protecting and promoting Givenchy brand standards.
- Foster an inclusive, trust-based environment that encourages ownership, pride and collaboration.
Qualifications
- Minimum 5 years' experience in retail, with demonstrable leadership and team-management responsibilities.
- Proven track record of developing high-performing teams and coaching individuals to reach sales and service objectives.
- Deep understanding of luxury clienteling, sales KPIs and individual performance drivers.
- Excellent interpersonal and communication skills, with high emotional intelligence and professionalism.
- Strong commercial acumen and a results-oriented approach with attention to detail and accountability.
Skills
Experience
At least five years' retail experience, including leadership of boutique or department teams within luxury or premium brands, with proven ability to meet sales targets and develop long-term client relationships.
Education
No specific university degree required; vocational qualifications or retail/management training preferred. Prior boutique or luxury sales certifications advantageous.
Workplace
The role is situated in London, England, UK. There are currently 435 open positions in London on Cerulean, with 17 added recently. Within England, Cerulean currently features 543 open roles, including 18 recent additions. Across UK, Cerulean lists 570 open roles — 19 of them newly added.
Culture
Givenchy fosters a culture that combines couture craftsmanship with contemporary creativity, emphasising excellence in client experience and attention to detail. As part of LVMH, the Maison values mentorship, internal mobility and collaborative leadership in a fast-paced luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.